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Refund policy
No Problem Official - Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at marcel@niebur.de.
Returns must be requested and approved via email first. After approval, you will receive detailed instructions on how and where to send your item.
Items sent back without prior approval will not be accepted.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalized items) and gift cards. Please contact us if you have any questions about your specific item.
Sale items are non-refundable.
Exchanges
The fastest way to ensure you get what you want is to return your item. Once the return is accepted, you can place a new order.
European Union – 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without giving any reason.
Items must be in the same condition you received them: unworn or unused, with tags, and in original packaging. Proof of purchase is required.
Refunds
We will notify you once we’ve received and inspected your return and inform you if the refund is approved.
If approved, refunds are issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, contact us at marcel@niebur.de.